Customer Feedback

Firma is committed to working with you to find a fair and equitable resolution to any concerns that you may have about our products or services. We ask that your first contact regarding questions or concerns be with your Currency Expert at Firma. If you feel that we have not found a suitable resolution at this level, please contact us at:

Firma Foreign Exchange Corporation
Compliance Department
25 Worship Street
London EC2A 2DX
[email protected]

If you feel that Firma has not met your concerns in a fair and equitable manner, you may refer your concerns to the Financial Ombudsman Service at:

Financial Ombudsman Service
T: 0800 023 4567
[email protected]